? Salary: £60,000
? Job Title: Service Desk Team Leader
Are you a highly skilled IT professional with a passion for leadership, problem-solving, and cutting-edge technology? Do you thrive in a fast-paced MSP environment and enjoy mentoring a team while delivering world-class IT solutions?
We are looking for an experienced Service Desk Team Leader to join our team and play a pivotal role in shaping our IT services. If you want to work with the latest technologies, lead a talented team, and drive innovation, this role is for you!
Why Join Us?
? Holiday Entitlement – 22 days annual leave, increasing to 25 with tenure.
? Birthday Off – Enjoy a free day off for your birthday!
? Hybrid Working – Work from home at least one day per week.
? Team Culture – Weekly team lunches & quarterly social events.
? Career Growth – Access to vendor-certified training and cutting-edge technology.
? Top-Tier Tech – Work with the latest software and hardware solutions.
What You’ll Be Doing
- Leading the Service Desk Team – Provide technical guidance, mentor engineers, and act as the final point of escalation for complex IT issues.
- Driving Technical Excellence – Define and maintain our technical BAU stack, implement proactive monitoring, and ensure client security.
- Incident Management – Take ownership of complex incidents, diagnose issues thoroughly, and ensure timely resolution while delivering excellent customer service.
- Proactive Maintenance – Perform system upgrades, security updates, and root cause analysis to prevent recurring issues and maximize uptime for clients.
Who We’re Looking For
- Strong Leadership Skills – Experience leading an IT support team, mentoring engineers, and driving process improvements.
- Expert-Level Microsoft 365 Knowledge – Administration of Exchange Online, SharePoint, Teams, OneDrive, Power Platform, Azure AD, Intune, Conditional Access, and ATP.
- Network & Security Expertise – Strong understanding of firewalls, routing, switching, identity & access management, and data loss prevention (DLP).
- Proactive Problem-Solver – A natural aptitude for troubleshooting, staying ahead of tech trends, and ensuring seamless IT operations.
- Excellent Communication & Customer Service – Ability to explain complex technical issues clearly and professionally to both technical and non-technical users.
Tech Stack & Systems You’ll Work With
? Microsoft 365 & Azure – Exchange, SharePoint, Teams, Intune, Conditional Access, Power BI, ATP.
? Security & Compliance – Firewalls, DLP, Information Protection, IAM, Endpoint Security.
? Networking & Infrastructure – Routing, Switching, VPNs, Cloud-Based Security Solutions.
If you're a driven IT professional looking for your next challenge, we’d love to hear from you! ?
If you match the above and you're an experienced Service Desk Team Leader, please apply immediately or email your CV to abbey.mcdonnell@maxwellbond.co.uk or call me on 0161 840 1025